Shipping & Returns - Singapore
Hassle Free Try on at Home ! FREE courier delivery for orders over $80
Orders will be delivered by local courier within 1-3 business days of ordering. Please note that orders placed after 12pm (noon) on Fridays will be processed by our warehouse on Monday.
Delivery fee for local orders below $80 is SGD $5.
Returns & Exchanges
You'll have 30 days from the date your swimsuits arrive to try them on in the comfort of your own home. For obvious reasons, please make sure you keep your undies on and leave all hygiene stickers and tags intact. If the swimwear looks worn or used we will not be able to accept the return. We know you wouldn't do that - but we just need to say it anyway.
REGULAR PRICED ITEMS: qualify for a full refund back to your original method of payment. We will even cover the cost of return courier shipping within Singapore.
SALE & CLEARANCE ITEMS (Price marked down): eligible for exchange or return for store credit only for Singapore customers. No refunds will be offered. (Note that if you use a promo code on your purchase of a regular priced item, you would still qualify for a refund as this does not make it a sale item).
How to Return or Exchange an Item
By Courier: Contact us to arrange a courier to pick up your order or notify us of items you'd like to exchange. For regular priced items, we cover the cost of return shipping. For sale & clearance items, you can purchase a return shipping label from us or send it back to our warehouse using your own method of shipping.
In Person: You can also bring your items to our store at i12 Katong for a return or exchange. For exchanges please contact us ahead of time to make sure the item you is in stock at the store and we can put it aside for you.
Once your items has been received and inspected, we will refund your order to the original method of payment / issue a store credit or send out your items for exchange. Any shipping fees paid will not be refunded. Items purchased using store credit will be refunded via store credit.
Note that items marked as FINAL SALE, sunscreen, health and beauty products and hair accessories are not eligible for return or exchange. Check the Shipping and Returns tab on the product description to see if items are eligible for returns.
Questions? Don't hesitate to contact us.